30-Day Money-Back Guarantee

At Neutralea, your peace of mind is our priority.
You benefit from a 30-day satisfaction guarantee, starting from the date you receive your order, under the conditions below.

1. What does the guarantee cover?

Manufacturing defects: damaged bottle, defective capsules, expired batch
Shipping errors: wrong product, incorrect quantity, unreadable label

In these cases, we take full responsibility:

A replacement product is sent free of charge
No return is required in most cases

2. “Satisfied or Refunded” Policy

Minimum trial period: 20 days
To ensure fair use, refund requests can only be made after at least 20 days of use.
Request deadline: within 30 days of delivery
Product return: the product must be returned with remaining capsules
Original packaging required (bottle and box if applicable)
Reason required: a simple explanation is sufficient
Neutralea reserves the right to accept or refuse a return after review.
Return shipping costs: at the customer’s expense, capped at €10
(free if the issue is due to our error or a defective product)
Return method: returns must be made via a parcel relay service only
Refund issued after receipt and inspection of the returned product (if accepted)

⚠️ Please note:
Empty bottles, bottles with insufficient remaining capsules, or broken containers are not eligible for a refund.

3. What is not covered

Requests made after 30 days from delivery
Requests made before 20 days of use
Improper use (overuse, incorrect storage, etc.)
Customer order errors (wrong address, wrong product choice)
Repeated or abusive refund requests

4. How to request a refund

Email us at hello@neutralea.com
Provide your order number
Briefly explain the reason for your request
If approved, you will receive return instructions by email
Once the product is received and checked, your refund will be processed

5. General Conditions

Guarantee valid 30 days from delivery date
Refund request possible only after 20 days of use
Applies only to purchases made on www.neutralea.com
Returns subject to approval
Return shipping at customer’s expense (max €4), via relay point only