Privacy Policy

At Neutralea, we place the highest importance on protecting your personal data. This Privacy Policy explains how your information is collected, used, and safeguarded when you visit or make a purchase on www.neutralea.com (the “Site”).

1. Information We Collect

When you place an order or attempt to do so, we collect the following information:

Full name
Billing and shipping address
Email address
Phone number
Payment information (processed securely via Shopify Payments, Stripe, or PayPal)

This information, referred to as “Order Information”, is required to process, fulfill, and deliver your purchases.

2. How We Use Your Information

We use your personal data to:

Process and ship your orders
Securely process payments
Send order confirmations, invoices, and shipping updates
Contact you if needed regarding your order
Send marketing communications only with your explicit consent

3. Marketing & Consent

By subscribing to our newsletter or opting in to marketing emails or SMS, you agree to receive news, promotions, and product updates from Neutralea.

You can unsubscribe at any time using the link provided in each message or by contacting contact@neutralea.com.

4. Tracking & Tools Used

To improve your experience and understand our audience, we use:

Google Analytics – anonymous website analytics
Meta Pixel – advertising tracking and conversion measurement
Klaviyo – email marketing and automated communications

These tools may use cookies or similar technologies. No personal data is processed without your consent.

5. Data Sharing

Neutralea never sells your personal data.

We only share necessary information with trusted service providers strictly for business operations:

Shopify – online store hosting
Stripe / PayPal – payment processing
Klaviyo – marketing email delivery

All partners are contractually obligated to protect your data and ensure confidentiality.

6. Data Retention

Order-related information is retained for accounting, legal, and logistical purposes unless you request otherwise.

You may request access, modification, or deletion of your data at any time by contacting contact@neutralea.com.

7. Your Rights (GDPR)

In accordance with the GDPR, you have the right to:

Access your personal data
Request correction or deletion
Object to or restrict processing
Request data portability

To exercise these rights, please contact us at hello@neutralea.com.

8. Minors

This Site is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If such data is identified, it will be deleted immediately upon notice.

9. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal obligations. The current version will always be available on this page.

10. Contact Us

For any questions regarding this Privacy Policy or your personal data, please contact us at:

📧 hello@neutralea.com