Terms of service

Welcome to www.neutralea.com.
This website is operated by RM & Co (SRL).

Company Information
RM & Co (SRL)
VAT: BE 0751.692.095
Kartuizerslaan 18, 1860 Meise, Belgium
Email: hello@neutralea.com
Website: www.neutralea.com

By accessing and using this website, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use the site or place an order.

1. Website Access

Access to www.neutralea.com is free and does not require prior registration.
We reserve the right to modify, suspend, or discontinue any part of the website at any time, including for maintenance, updates, or security reasons.

You are responsible for ensuring that you have the necessary equipment and internet connection to access the website and agree to use it in compliance with these terms and applicable laws.

2. Intellectual Property

All content available on www.neutralea.com (including text, images, visuals, logos, videos, graphics, designs, trademarks, and layout) is the exclusive property of Neutralea / RM & Co (SRL) and is protected by applicable intellectual property laws.

Any reproduction, distribution, modification, or use of this content, in whole or in part, without prior written consent is strictly prohibited.

3. Products and Information

The dietary supplements offered on Neutralea are formulated in compliance with applicable regulations.
They are not intended to diagnose, treat, cure, or prevent any disease and do not replace medical advice from a healthcare professional.

For any questions or claims regarding a product or an order, please contact us at hello@neutralea.com, including your order number and any relevant supporting details.

4. Limitation of Liability

We strive to ensure that all information on this website is accurate and up to date. However, Neutralea shall not be held liable for:

  • Unintentional typographical or technical errors

  • Temporary website interruptions due to maintenance or technical issues

  • Any direct or indirect damages resulting from the use of or inability to use the website

These limitations do not affect your statutory consumer rights.

5. Personal Data

Your personal data is processed in accordance with our Privacy Policy and in compliance with the General Data Protection Regulation (GDPR).

You may exercise your rights of access, rectification, deletion, or objection at any time by contacting us at hello@neutralea.com.

6. Orders and Payments

All orders placed on www.neutralea.com are governed by our Terms and Conditions of Sale.

Payments are secure and may be made using available methods at checkout, including Shopify Payments, Klarna, Mollie, credit/debit cards, and PayPal.
All payment data is encrypted using SSL technology.

7. Security and Prohibited Use

You agree not to:

  • Attempt to damage or interfere with the operation of the website

  • Introduce viruses, malware, or malicious code

  • Access our systems or databases without authorization

  • Use the website for fraudulent, illegal, or unauthorized purposes

Any violation may result in restricted access and potential legal action.

8. External Links

The website may contain links to third-party websites. Neutralea is not responsible for the content, availability, or practices of such external sites.

You may link to our homepage provided the link is fair, lawful, and does not harm our reputation. We reserve the right to request the removal of any link.

9. Acceptable Use

By using the website, you agree to:

  • Respect the rights of Neutralea and third parties

  • Refrain from posting unlawful, offensive, or defamatory content

  • Not copy, resell, or exploit any part of the website without written authorization

10. Suspension or Termination

Neutralea reserves the right to suspend or terminate access to the website, without notice, in the event of a breach of these Terms, fraud, or abusive behavior.

11. Governing Law

These Terms of Service are governed by Belgian law.
Any disputes shall be subject to the exclusive jurisdiction of the courts of the registered office of RM & Co (SRL), unless mandatory legal provisions state otherwise.

12. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.
The version in effect is the one published on this page at the time of use.

13. Contact

For any questions regarding these Terms of Service, please contact us at:

Email: hello@neutralea.com
Website: www.neutralea.com